Getting social care
If you or someone you know needs social care support, the first step is to arrange a social care needs assessment. Contact social services at your local council by phone or online to ask for an assessment. You can find their contact details via this link.
Many CSA members offer advice and support:
For advice for older people and those caring for older people. Call 0800 678 1602 from 8am – 7pm, 365 days a year, or visit Age UK Information and Advice
For information and support for unpaid carers, visit Carers UK Help and Advice
For anyone affected by dementia, visit Dementia UK Information and Support, call the Admiral Nurse Dementia Helpline on 0800 888 6678, or email helpline@dementiauk.org
For support and information about living with a terminal illness, end of life and bereavement, visit Marie Curie Information, email support@mariecurie.org.uk, or call 08000 090 2309 8am to 6pm Monday to Friday, and 10am to 4pm Saturday to Sunday.
For advice and information for people with learning disabilities and their friends, families and carers, visit Mencap Help and Advice. You can also call Mencap’s helpline on 0808 808 111, email the helpline at helpline@mencap.org.uk or fill in an online contact form.
For information and advice for autistic people and their families, friends and carers, visit www.autism.org.uk/advice-and-guidance.
For advice for people with complex disabilities, including deafblindness, visit Sense Information and Advice. You can also email info@sense.org.uk or fill in an online form.
Other advice and support:
For information and advice about benefits, other financial matters and applying for a social care needs assessment, visit Contact us – Citizens Advice or call 0800 144 8848 from 9am – 5pm, Monday to Friday.
Urgent help:
If you need help and support out of hours:
Health: Dial 111 for the NHS 111 service if you need a telephone health service.
Social care: If your normal office is closed, google ‘emergency duty team’ and the name of your local council to find the contact details for your emergency duty team.
Mental health: Contact Samaritans on 116 123, 24 hours a day, 365 days a year if you need mental health support.
